DENTAL TRAINING COURSES
DENTAL PRACTICE MANAGEMENT
DENTAL COACHING & MENTORING
CREATING HIGH-PERFORMING SUCCESSFUL DENTAL PRACTICES
Dr. Nupur Hackwood
Hi! I am Nupur.
I am the Founder and Director of Just Excel Dental Training and Consulting.
I provide targeted, straight-forward, cost-effective, dental training courses to create high-performing teams and offer practical, easy to implement, dental practice management solutions to everyday dental practice problems!
With 30+ years of dental industry knowledge, in various senior roles, in 5 different countries, I am on a mission to make your life, as a dental practice owner, more sustainable, productive, and enjoyable.
Welcome to my site.
How I help Dental Practices?
Dental Staff Training Courses
I design and deliver targeted training courses for dental staff development, growth & engagement. There is a course for EVERY member on your team. Make Just Excel your one-stop shop for all your staff development and training needs.
You can choose to do a full course, or part of it, or maybe you need one-on-one coaching sessions. I can help you pick and choose courses that would best suit you.
Dental Practice Management
I work with you to problem solve & tailor solutions for day-to-day dental practice challenges. Every practice is different and sometimes the same problem has different solutions depending on practice set up and staff composition.
You tell me what problems you would like to solve. I brainstorm ideas with you and your team if required and come up with the right solution for your practice problems.
Dental Coaching & Mentoring
I offer focussed one-on one coaching and mentoring to practice owners. You may have just bought a practice, you may be in mid-career and want to grow or you may be thinking of winding up.
Whatever your situation, I will help you through the process whatever it might be. You can engage my services on a monthly basis, or hourly basis on a as and when arrangement. I will work with you.
I help bridge 3 key gaps common in Dental Practices
gaps in Dental staff development, training, and engagement
My courses focus on Dental Staff Training, Development, and Engagement to not only deliver quality dental care to patients, but also to increase staff retention
gaps in clinician's focus on dental case acceptance and reappointment rates
Courses are geared to increase Clinician’s focus on increasing case acceptance & reappointment rates in delivering the highest quality of care to patients
gaps in dental practice owners knowledge of key dental business processes
Courses in this category, increase Practice Owner’s knowledge of key Dental Business Processes required to run an efficient, smooth, happy & productive dental business
What I am most passionate about
Quality Dental Staff Training
Focussing on staff training and development is the first step to success. Well trained staff are happier and more engaged. This in turn leads to increased staff retention. Money invested in staff training reaps huge rewards.
Dental Business Process Improvement
Continuous process improvement is my mantra. Analysing processes, refining, reinventing to deliver outstanding service is the end goal. Staying competitive in a crowded market delivering high quality of service and care is the differentiator.
Dental Practice Problem Solving
Problem solving is my forte. This is the approach that has been most successful in consulting with dental practice owners and their teams. You tell me what problems you are experiencing, I design the solution/s for your challenges
Organisational Effectiveness
Paperless offices with efficient systems and processes taking out the guesswork and reducing errors in patient care is what we do well. Automating repetitive tasks with smart EXCEL based solutions is also what we offer along with Lean Org. Methods to increase efficiencies.
Dental Leadership and Management
Even if you are not a born Leader and it is not natural to you to lead, delegate, and manage teams, we provide you with clear and simple strategies to lead your team at all levels. We grow Leaders. Improve workplace culture, create a good work environment, increase staff retention.
Increasing dental production
Focussing on the 3PS - People, Processes, and Purchases eventually leads to success in the 4th P=Production. Dentistry has high overheads, needs many people to make it work smoothly, requires complex technical and soft skills. Just Excel is geared towards 4Ps.
Why work with me?
I do things differently at Just Excel
Solutions are individualised as every practice is different. I truly believe that no one course can always fix the same problem. I tailor courses to suit your individual practice needs at an affordable cost.
You tell me what problem/s you are facing in your practice, I use my vast experience in dental practice management and dentistry, to put together a way forward that suits you and your team.
You get to implement changes whilst you train, and you have my insights throughout the entire training period at no extra cost.
I deliver tailored solutions/courses over a period of time in small modules (over say 3-5 weeks) to allow the team to adapt and change to what is required of them to excel in their roles.
I will find the right solution for you. That’s my promise. Make Just Excel your one-stop shop for all your practice needs.
I have a course for every member of your team and I offer practice management solutions including KPI reporting and dashboards. Let me manage the problems whilst you focus on your Dentistry.
What one Dental Practice Owner said ... sums up my approach
Nupur has been absolutely amazing working with my dental front office team through the last few months. Fortunately, our dental practice has been expanding rapidly in the past 2 years. However, it had been expanding with a distinct lack of direction and system in place.
Nupur stepped in, assessed the practice problems and dynamics, and was able to tailor training specific to our needs. The results of this training are clear to see: the entire front office is running more seamlessly with individual team members now working together towards a common goal.
End result? Less headaches for me and happier staff; something I’m sure all would agree is beneficial. The entire front office team have shown their appreciation for Nupur’s help and training. We feel we are very lucky to have found Nupur and I am certain we will continue to feel the benefits of her strategies for years to come.
Dr Ives ChongDental Practice Owner, Sydney (Google Review July 2022)